Privacy Policy

Privacy Policy

Canberra Climate Control | Last updated: May 2026


1. Introduction

Canberra Climate Control (ABN: 55 674 543 303) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth).


By contacting us, submitting an enquiry, booking a service, or providing your personal information in any form, you agree to the collection and use of your information as described in this Policy.


2. Who We Are

We are Canberra Climate Control, a Canberra-based air conditioning installation and servicing business owned and operated by Zac Hay and Jacksen Bizard.


Website: www.canberraclimatecontrol.com.au

Email: canberraclimatecontrol@gmail.com

Phone (Zac): +61413096754

Postal Address: 41 Meldrum Street, Weston ACT 2611


3. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our services and communicate with you. This may include:


  • Full name
  • Residential or business address (for quoting and installation purposes)
  • Email address
  • Phone number (mobile and/or landline)
  • Details about your property relevant to air conditioning installation or servicing
  • Records of your enquiries, service requests, and communications with us


We only collect personal information that is necessary for one or more of our functions or activities. We do not collect sensitive information (such as health, financial, or government identifier information) unless you voluntarily provide it in the context of a service request.


4. How We Collect Your Information

We collect personal information in the following ways:


  • Via the contact and enquiry forms on our website
  • When you call or email us directly
  • When you book or request a quote for our services
  • When you subscribe to receive marketing communications from us
  • Through cookies and analytics tools on our website (see Section 9)


Where practicable, we collect personal information directly from you. If we collect it from a third party, we will take reasonable steps to notify you.


5. Why We Collect Your Information

We use your personal information for the following purposes:


Service Delivery

  • To respond to your enquiries and provide quotes
  • To schedule and carry out air conditioning installations, servicing, and repairs
  • To follow up after a job to ensure your satisfaction
  • To process payments and maintain records


Marketing Communications

  • To send you promotional offers, seasonal reminders, and updates about our services via email or SMS, where you have consented to receive them
  • To send service reminders (for example, annual servicing follow-ups)


Business Operations

  • To improve our website, services, and customer experience
  • To comply with our legal and regulatory obligations


6. Marketing Communications (Email and SMS)

With your consent, we may contact you by email or SMS (text message) for marketing purposes. This may include:


  • Seasonal reminders (e.g. pre-summer or pre-winter servicing)
  • Promotional offers or discounts
  • Updates about new services or products we offer
  • Follow-up communications after a completed job


How We Obtain Consent

We will only send you marketing communications where you have given us express consent (for example, by ticking an opt-in box when submitting a form) or where we can reasonably infer consent based on an existing customer relationship and the communication is directly related to services we have previously provided to you.


Your Right to Opt Out

You can opt out of receiving marketing communications from us at any time. Every marketing email we send will include an unsubscribe link. Every marketing SMS we send will include a simple opt-out instruction (for example, reply STOP). You may also contact us directly at any time to be removed from our marketing list.


Email: canberraclimatecontrol@gmail.com

Phone: +61413096754


We will process your opt-out request promptly and within a reasonable timeframe. Opting out of marketing communications will not affect your ability to receive transactional messages related to a booked service.


7. Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.


We may disclose your personal information to:


  • Our business partners and subcontractors where necessary to deliver a service you have requested (for example, a specialist trade contractor)
  • Our software and technology providers, including scheduling, invoicing, and email/SMS platforms used to operate our business
  • Government bodies or regulatory authorities where required or authorised by law


Any third parties we engage are required to handle your personal information in accordance with the Privacy Act 1988 (Cth) and this Policy.


8. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:


  • Storing digital records in password-protected systems
  • Limiting access to personal information to staff and contractors who need it to perform their role
  • Using reputable third-party platforms with their own data security standards


We retain personal information for as long as it is needed for the purpose for which it was collected, or as required by law. When we no longer need your information, we take reasonable steps to destroy or de-identify it.


If you believe a data breach has occurred, please contact us immediately using the details in Section 11. We will handle any notifiable data breach in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).


9. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site. This may include tools such as Google Analytics.


Cookies are small text files stored on your device. They do not identify you personally. You can disable cookies in your browser settings, however this may affect the functionality of our website.


10. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, out of date, incomplete, or misleading.


To make an access or correction request, please contact us using the details in Section 11. We will respond to your request within a reasonable timeframe and at no charge, unless the request is complex or requires significant effort.


In some circumstances we may be unable to provide access (for example, where it would affect the privacy of another individual or where we are legally required to retain it). If this occurs, we will provide written reasons.


11. Complaints and Contact

If you have a complaint or concern about how we have handled your personal information, please contact us in the first instance:


Business: Canberra Climate Control

Email: canberraclimatecontrol@gmail.com

Phone: +61413096754

Post: 41 Meldrum Street, Weston ACT 2611


We will acknowledge your complaint and aim to resolve it within 30 days.


If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):


Website: www.oaic.gov.au

Phone: +61413096754


12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The current version will always be published on our website at www.canberraclimatecontrol.com.au/privacy-policy.