Terms & Conditions
Canberra Climate Control Pty Ltd
ABN 55 674 543 303 | Last updated: May 2026
These Terms and Conditions govern the supply of air conditioning installation, servicing, repairs, and related services by Canberra Climate Control Pty Ltd (ABN 55 674 543 303) to you, the customer. By accepting a quote, paying a deposit, or instructing us to proceed with any work, you agree to these Terms.
If you have any questions before agreeing, please contact us before work begins.
1. About Us
Business: Canberra Climate Control Pty Ltd
ABN: 55 674 543 303
Owners: Zac Hay and Jacksen Bizard
Phone: +61413096754
Email: canberraclimatecontrol@gmail.com
Postal Address: 41 Meldrum Street, Weston ACT 2611
Website: www.canberraclimatecontrol.com.au
2. Our Services
We provide the following services in Canberra and surrounding areas:
- Ducted air conditioning design and installation
- Split system air conditioning installation
- Air conditioning servicing and maintenance
- Air conditioning repairs
- System upgrades and replacements
- Smart control installations (including AirTouch 5)
We primarily service residential properties and select commercial premises. We reserve the right to decline work that falls outside our scope, capacity, or service area.
3. Quotes and Pricing
How We Quote
All quotes are based on an in-home assessment of your property. We do not provide binding quotes over the phone without a site visit, as every job is designed specifically for your home.
Fixed Quotes
Once we provide a written quote and you accept it, that price is fixed. If we have underestimated a minor cost, that is our responsibility, not yours. The fixed price applies to the exact scope described in the quote.
Quote Validity
Quotes are valid for 30 days from the date of issue, unless otherwise stated. After 30 days, pricing may change due to supplier costs or availability.
Variations
If the scope of work changes after you accept a quote (for example, unforeseen access issues, changes to your property, or additional work you request), we will notify you of any cost variation before proceeding. Variation work will be quoted and agreed in writing where reasonably practicable.
GST
All prices are inclusive of GST unless otherwise stated. A tax invoice will be issued upon completion of work.
4. Payment Terms
Deposit
A deposit of 60% of the total quoted price is required before we schedule your installation. This secures your booking and allows us to order your equipment.
Final Payment
The remaining balance is due on the day of job completion, once all work has been carried out to your satisfaction. Payment is required before we leave site.
Accepted Payment Methods
We accept bank transfer and other payment methods as agreed at the time of booking. Payment details will be provided on your invoice.
Late Payment
If payment is not made by the agreed date, we reserve the right to suspend any remaining work, withhold warranty documentation, or charge reasonable costs associated with recovering the outstanding amount.
For servicing and repair jobs, full payment is due on completion unless a prior arrangement has been made in writing.
5. Scheduling and Site Access
Booking
Once your deposit is received, we will confirm a date and time for your installation or service visit. We will do our best to meet your preferred timing, subject to availability.
Access Requirements
You must ensure we have safe, clear access to the areas where work will be carried out on the day of your appointment. This includes:
- Roof cavity or ceiling access (for ducted systems)
- External wall or outdoor areas for unit placement
- Power supply access
- A responsible adult being present on site during the work
If we arrive and cannot access the site safely or adequately, we may need to reschedule. In this case, a call-out fee may apply.
Delays and Rescheduling
We will notify you as soon as possible if we need to reschedule due to unforeseen circumstances (such as a prior job running over, illness, or unsafe conditions). We ask for the same courtesy in return. Please give us at least 48 hours' notice if you need to reschedule.
6. Cancellations
We understand that plans change. Our cancellation policy is as follows:
- More than 48 hours' notice: Full deposit refund, less any costs already incurred for materials ordered on your behalf.
- Less than 48 hours' notice: We reserve the right to retain up to 20% of the deposit to cover scheduling and preparation costs.
- No show on the day: The deposit may be forfeited in full.
If we cancel on you due to circumstances on our end, we will refund your deposit in full and rebook you at the earliest available time.
7. Warranties and Guarantees
Installation Warranty
We provide a 1-year warranty on all installation workmanship. This covers defects in how the system was installed, not normal wear and tear or misuse.
Extended Warranty
If you choose to have your system serviced by us annually, your installation warranty can be extended to 3 years. Details of this arrangement will be confirmed at the time of installation.
Manufacturer Warranty
All equipment we supply is covered by the manufacturer's warranty. Warranty terms vary by brand and product. We will provide you with warranty documentation for your equipment at the time of installation.
Manufacturer warranty claims require the system to have been installed and maintained in accordance with the manufacturer's guidelines. We can assist with warranty claims where the issue relates to our installation work.
What the Warranty Does Not Cover
- Damage caused by misuse, accident, or interference by a third party
- Faults resulting from failure to maintain the system as recommended
- Normal wear and tear
- Damage caused by events outside our control (storms, floods, power surges)
- Work carried out by others after our installation
8. Your Responsibilities
To allow us to do our best work and honour our warranties, we ask that you:
- Provide accurate information about your property and any existing systems
- Ensure the site is safe and accessible on the agreed date
- Notify us promptly if you notice any issue with the installation
- Have the system serviced regularly as recommended
- Do not authorise third parties to carry out work on systems we have installed without notifying us first, as this may affect your warranty
9. Limitation of Liability
To the extent permitted by law, our liability for any claim arising from our services is limited to one of the following (at our election):
- Re-supplying the services
- Paying the cost of having the services re-supplied
We are not liable for indirect or consequential losses, including loss of income, loss of data, or damage to other property, unless caused by our negligence or wilful misconduct.
Nothing in these Terms limits or excludes any guarantee, right, or remedy you have under the Australian Consumer Law (ACL) that cannot be excluded by contract.
Your rights under the Australian Consumer Law apply regardless of anything else in these Terms. If a consumer guarantee applies to our services, we will meet our obligations under the ACL.
10. Property Damage
We take reasonable care when working in your home. If damage occurs as a direct result of our negligence during an installation or service visit, we will take responsibility and arrange repair or compensation.
We ask that you:
- Move or protect any fragile items near work areas before we arrive
- Let us know about any pre-existing damage or sensitive areas on your property
We carry public liability insurance for incidents arising from our work. Details are available on request.
11. Subcontractors
On occasion, we may engage licensed subcontractors to assist with specific aspects of a job (for example, electrical work). Any subcontractor we engage is licensed, insured, and required to meet our workmanship standards. We remain responsible to you for the overall quality of the completed work.
12. Complaints and Disputes
If you are not satisfied with any aspect of our work, please contact us as soon as possible. We want to resolve issues quickly and fairly.
Phone: +61413096754
Email: canberraclimatecontrol@gmail.com
We will acknowledge your complaint promptly and aim to resolve it within 10 business days. If we cannot resolve it directly, we may agree to use a neutral mediator.
Nothing in this clause prevents you from exercising your rights under the Australian Consumer Law or lodging a complaint with ACT Fair Trading (www.access.act.gov.au) if necessary.
13. Privacy
We collect and use your personal information in accordance with our Privacy Policy, available at www.canberraclimatecontrol.com.au/privacy-policy. By engaging our services, you consent to the collection and use of your information as described in that Policy.
14. Governing Law
These Terms are governed by the laws of the Australian Capital Territory. Any disputes that cannot be resolved between us will be subject to the jurisdiction of the courts of the ACT.
15. Changes to These Terms
We may update these Terms from time to time. The current version will always be published on our website. If you have an existing quote or booking, the Terms in place at the time of your booking apply.
